Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at avineyardboutique@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at avineyardboutique@gmail.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at avineyardboutique@gmail.com.

Thank you so much for shopping with us, here at A Vineyard Boutique! We hope you love your purchase and are 100% satisfied! However, if you have any questions or concerns about a purchase or a return, please contact us within 3 business days from the date of delivery. Please follow the instructions below in order for your return to be approved.

Return Policy

We have a 7-day return policy, which means once you receive instructions from us, if approved, the item or items must arrive back to our store within 7 days of communication! All returns will be issued an ONLINE STORE CREDIT ONLY! NO EXCEPTIONS!!! The online store credit expires one year after the date issued.

To be eligible for a return, your item or items MUST meet all the criteria listed below.

Be in the same condition that you received it, unworn, unused and unwashed with tags attached. No alterations of any kind. Items must be free of odor, stains, pet hair, perfumes, makeup, deodorant and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at avineyardboutique@gmail.com.

Customer is responsible for return shipping cost.

If your return is accepted, we'll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once return is processed, please allow 3-5 business days for the online store credit to be issued.

You can always contact us for any return questions at avineyardboutique@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please send clear pictures of the shipping package, item or items and invoice to avineyardboutique@gmail.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on Jewelry, Leggings, Undergarments, Hats, Accessories, Custom Shirt Orders, Face and Body Glitter, Seasonal Items or Holiday Items. Shoes must be in original package and completely unworn. All Discounted Merchandise or Sale Items are not eligible for return. ALL CUSTOM SHIRT ORDERS ARE FINAL SALE! ALL CUSTOM ORDERS ARE FINAL SALE!

NO EXCEPTIONS!!!

Exchanges

The fastest way to ensure you get what you want is to return the item you have, upon approval and once the returned item or items are accepted and processed, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the online store credit was approved or not. If approved, you will be issued an online store credit within 3-5 business days.
If more than 10 business days have passed since we’ve approved your return, please contact us at avineyardboutique@gmail.com.